Return Policy

Return Policy

We want you to be happy with your purchase. You have 14 days from the date you receive your order to advise us if you wish to return anything, you then have a further 14 days to actually send the goods back from the date you have informed us. Refunds may only be provided for actual products. Shipping and handling charges will not be refunded. 

The cost of returning unwanted goods is your responsibility. We advise that goods should be returned by trackable delivery method and insured for their full retail value. You are responsible for them until we have received and checked them. Please enclose a note of your order number with your returned goods (this is shown on your order confirmation email and delivery note).

All goods must be returned in new, unused and original undamaged condition, complete with all original and undamaged packaging and instructions. New and unused means that there are no marks on the item or signs of any wear.

We reserve the right to make a deduction from any refund or not to accept an item with any indication it has been used or if it is damaged. You will have the option to request goods be returned back to you, in which case we will charge for redelivery.

Please ensure returned goods are suitably packed for transport. Do not write on the product packaging.

Damaged, Faulty, or Incorrect Goods

General

We try our utmost to ensure you receive an excellent delivery service. If something goes wrong we will try to rectify it. We do not offer compensation in the event of  errors such as missed, delayed or incorrect deliveries.

Damaged Goods

Please carefully inspect your packages when they arrive. Once opened, if you find your order is damaged, missing any parts, faulty, or is any way incorrect please contact us with the details by email at customerservice@infinitynotebooks.com within 48 hours of receipt.

We always try to ensure that your order arrives correct and in perfect condition. If there is a problem with the delivered item please keep all packaging and instructions and do not use. We will attempt to rectified any problems as quickly as possible.